Shipping, Warranty, Refunds and Returns Policy


The flat shipping rate of $24.95 across Australia only applies to Metro areas.

For rural and regional areas extra freight charges may apply.

We deliver products Australia wide using Australia Post, Startrack, Aramex etc. Shipping costs are influenced by the size and weight of the product and your location, as such some orders may attract an excess shipping fee.

The final shipping rate will be determined and informed to the customer once the order is placed, or you can contact us for a quote estimate before placing your order. Depending on the size and weight, some items may be an instore product only, and not available for shipping.

Due to restricted operating hours from Australia Post and courier/freight companies, we are unable to dispatch orders on weekends or public holidays. Public Holidays may cause a delay in the delivery of your order.

Due to current transport circumstances, some deliveries may take up to 20 days for delivery.

For more details, please contact at or (07) 4035 2670.

Warranty, Refunds and Returns:

For product purchased directly from Nuleaf’s website, Nuleaf will refund the purchase price (minus shipping costs) of any item returned in new, unopened condition within 30 days of shipment date. To initiate the refund process, please call or email us. Return shipping costs will be covered by the customer and will not be refunded unless the return is the result of an error by Nuleaf.

All Products that are sold by Nuleaf are covered by warranty as stated by the manufacturer. All items that are deemed “warranty” are against Manufacturing Defects only and final decision will be decided by the primary manufacture. 

Please note that orders are processed, packaged and shipped very quickly. Once an order has been processed it can no longer be cancelled and will need to go through the returns process after it’s been received.  For other inquiries, please contact us at