Shipping, Warranty, Refunds and Returns Policy

Shipping: 

The flat shipping rate of $19.95 across Australia only applies to Metro areas. For rural and regional areas extra freight charges may apply. The final shipping rate will be determined and informed to the customer once the order is placed. For more details, please contact at orders@nuleaf.com.au or (07) 4035 2670.

Warranty, Refunds and Returns:

For product purchased directly from Nuleaf’s website, Nuleaf will refund the purchase price (minus shipping costs) of any item returned in new, unopened condition within 30 days of shipment date. To initiate the refund process, please call or email us. Return shipping costs will be covered by the customer and will not be refunded unless the return is the result of an error by Nuleaf.

All Products that are sold by Nuleaf are covered by warranty as stated by the manufacturer. All items that are deemed “warranty” are against Manufacturing Defects only and final decision will be decided by the primary manufacture. 

Please note that orders are processed, packaged and shipped very quickly. Once an order has been processed it can no longer be cancelled and will need to go through the returns process after it’s been received.  For other inquiries, please contact us at orders@nuleaf.com.au.